The hostess, Mary, was warm and inviting. She gave us a quick orientation on the property and provided us with excellent customer service - from recommending local places to eat to making sure we had whatever we needed. She even went out of her way to print documents we needed in a timely manner that came to us via email. The apartment was clean and comfortable, and we especially enjoyed spending our evenings on our private patio. This is a perfect location for a couple! Be advised there is no TV, but we didn't need one! If you have a stay in Ashville, we HIGHLY recommend this venue. It is so much better than a hotel!!! 5 stars all the way.