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"Excellent onsen hotel with friendly staff "

"The hotel had hot springs for the guest to use and the room was large, plenty of space to walk around which is not typical for most Japanese hotels. Room also had plenty of storage space and even had a patio looking over the waterfront. It's not a clear view of the waterfront but it's something. "

"The room was nicely designed and I loved a nice selection of literary books in the lobby. The bathroom was too small like an airplane laboratory, however. "

"Loved this property. It’s set in such a beautiful location. We choose a room with a private onsen, set on a balcony overlooking the mountain. It was quite an experience soaking in the tub watching the snow come down. The dining experience was great and food was delicious. Staff were friendly and welcoming. "

"Very convenient to ferry, a short bus ride away from the train station. Good breakfast, coin laundry, amazing view. Large room, hotel staff very helpful. Clean and comfortable. "

"Even thought the hotel is old, due to aging city's economy and population decrease, however it was well maintained and clean. Staff was very kind. The view from the hotel room looking at Shimabara castle was fantastic. Location is very convenient, close to the arcade shopping area although most stores weren't operating, close to samurai residential street and carp street. I'll definitely stay at this hotel again. "

"The hotel is comfortable with a private onsen to enjoy in our room. The meals were wonderful and the staff bent over backwards to cater for my shellfish allergy. The room is large and lightfilled. We enjoyed the entire trip and thank the friendly staff for their support"

"Very comfortable hotel with good lake view from the room. "