The place (I won’t even call it the hotel) was in a very rough area of town. It was dilapidated and appeared to be abandoned. there were no other guests at the time I arrived. Their idea of security was a gate with an orange cone blocking the stairway. It seems as if they were only a few rooms available upstairs over the street. I was not about to drag my luggage up two flights of stairs. it was very disconcerting, and quite honestly for a single woman, scary. I was honestly afraid to even go see the room. The only people walking in the neighborhood were of questionable character, and again very scary for me. I chose to cancel the reservation and was told that I would be charged for the entire cost of the rooms. But was then told that for a $50 cash payment, the clerk would make sure that my card was not charged. While that may have been their policy, it was very sketchy as it was the clerk, and I was not about to hand anyone any cash. I thought that Hotels.com at least vetted the business operators. It includes on its website. There is no phone number to speak with someone at Hotels.com about this and going through the virtual agent and a live agent did absolutely no good because the agent ended the chat while I was typing a long answer to his question. I had already spent an hour and a half miss and it wasn’t worth ruining my vacation by spending any more time. In 50 years of traveling, this was honestly the worst of the worst of the worst experiences.