2/10 Terrible
Drew
Traveled with family
22 January 2025
Disliked: Staff & service, property conditions & facilities
Pros about this property, the breakfast and location to Disney was nice.
Cons would never stay here again. First of all they charge a resort fee on top of the reservation which I’m ok with but what does that cover? Parking? The pools? The maid service? Well I have several big complaints. First of all the hot tub was not even hot. Tried to make it work but after 5 mins just could not handle it. A worker came by and we asked him if he could check on it. He came back and said it’s at 104. It clearly wasn’t. We told him it wasn’t and then he said well I’m not the plumber. Sorry:( next on of the nights my daughter and her husband were in their room at 10:30 asleep and a worker is trying to get in and opens the door thank goodness they had the top lock done. Next the beds are needing to be replaced. If you sit on the edge of the bed in the middle it will go all the way down. You can’t feel the springs in the bed. And they don’t make up the beds every day. Never once mentioned this on check in to ask for this. I guess my bad. I’ve stayed down here at Disneyland 3 times in the last year so I come here a bit. I feel at least they should refund the resort fee on both rooms. To make things right.
Drew
Stayed 4 nights in Jan 2025