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Hotel & Spa Hacienda Panoaya

3.5 star property
Escape into tranquility with a rejuvenating massage at the onsite spa. Soak up sunshine by the pool or stroll through gardens filled with natural beauty.

Choose dates to view prices

Photo gallery for Hotel & Spa Hacienda Panoaya

Garden
Exterior
Double Room | Bathroom sink
Standard Room | Down comforters, in-room safe, iron/ironing board, bed sheets
Standard Room | Children's play area - outdoor

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • 24/7 front desk
  • Housekeeping
The current price is AED 345
AED 414 total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, iron/ironing board, bed sheets

Standard Room

Highlights

Fireplace
Heating
LCD TV
Down duvet
Designer toiletries
Private bathroom
Wardrobe or closet
In-room safe
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room | Down comforters, in-room safe, iron/ironing board, bed sheets

Double Room

Highlights

Fireplace
Heating
LCD TV
Down duvet
Designer toiletries
Private bathroom
In-room safe
Daily housekeeping
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Down comforters, in-room safe, iron/ironing board, bed sheets

Superior Room

Highlights

Fireplace
Private hot tub
Heating
Free cribs/infant beds
LCD TV
Down duvet
Designer toiletries
Private bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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The price is AED 227
AED 272 total
includes taxes & fees
25 Feb - 26 Feb
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About the neighborhood

Map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900

What's nearby

  • Hacienda Panoaya - 1 min walk
  • Sacromonte National Park - 18 min walk
  • Paso de Cortes - 25 min drive
  • Iztaccíhuatl-Popocatépetl National Park - 28 min drive
  • Estadio Azteca - 49 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 66 min drive

Restaurants

  • ‪Mercado de Amecameca - ‬3 min drive
  • ‪Hacienda Panoaya - ‬1 min walk
  • ‪Café, Panes y Pasteles de Tenango - ‬2 min drive
  • ‪La Nueva - ‬19 min walk
  • ‪El Castillo de los Venados - ‬4 min walk

About this property

Hotel & Spa Hacienda Panoaya

Property highlights
Take advantage of free continental breakfast, a free daily manager's reception, and a garden at Hotel & Spa Hacienda Panoaya. Treat yourself to a Swedish massage at the onsite spa. Free WiFi in public areas is available to all guests, along with a playground and a sauna.
Other perks at this hotel include:
  • An indoor pool and a children's pool, with sun loungers
  • Free self parking
  • Smoke-free premises, a banquet hall, and coffee/tea in the lobby
  • Luggage storage, a 24-hour front desk, and tour/ticket assistance
Room features
All guestrooms at Hotel & Spa Hacienda Panoaya feature comforts such as fireplaces, as well as amenities like safes.
Extra amenities include:
  • Bathrooms with designer toiletries and showers
  • Heating and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 9:00 AM–12:30 PM
  • 1 restaurant
  • Free daily reception
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers

Spa

  • Massage - hot stone
  • Massage - Swedish

Accessibility

  • This property does not have elevators

More

  • Mosquito nets
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Down comforter
  • Heating

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV

More

  • Fireplace
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

& Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel
Hotel & Spa Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel Amecameca

Frequently asked questions

Does Hotel & Spa Hacienda Panoaya have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel & Spa Hacienda Panoaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel & Spa Hacienda Panoaya?

Self parking is free at this property.

What time is check-in at Hotel & Spa Hacienda Panoaya?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Hotel & Spa Hacienda Panoaya?

Check-out is at noon.

Where is Hotel & Spa Hacienda Panoaya located?

Situated in Amecameca, this spa hotel is in the same region as Estadio Azteca and Zócalo.

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Hotel & Spa Hacienda Panoaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 60 out of 101 reviews
Rating 8 - Good. 27 out of 101 reviews
Rating 6 - Okay. 10 out of 101 reviews
Rating 4 - Poor. 3 out of 101 reviews
Rating 2 - Terrible. 1 out of 101 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to bring kids!
Stayed 1 night in Jul 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
Stayed 1 night in Apr 2024

6/10 Okay

Kerri

Liked: Cleanliness
Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Stayed 1 night in May 2023

6/10 Okay

Luis

Liked: Property conditions & facilities
Disliked: Staff & service
Capaciten a su personal de Gerencia, (ni siquiera se asomo) , recepción y meseros. No tube trato con camareros , ni otro personal. El trato es demasiado parco o sea indiferente , como si vendieran un refresco. Cualquier petición solo se limitan a contestar que no existe o ahorita ni se ocupan. En servicios de hotelería y gastronomía , la atención al cliente debe de ser prioritaria, para asegurar el consumo en todos sus servicios, comida en el momento y asegurar que el cliente vuelva y que recomiende el lugar. Se debe de facilitar todo lo prometido en el servicio que se compro y ofrecer todo lo demás que desconoce. Dirigido al Personal Exijan capacitación, para que sepan que es un trato amable, coordial necesario para el trabajo que desarrollan. Cuiden su trabajo y sientanse orgullosos de lo que hacen. No es denigrante servir, a quien va a descansar. Recuerden que al ser contratados , seguramente les preguntaron en su entrevista, sabes atender al cliente?, servir alimentos? eres amable?, que contestarón?, me imagino que contestaron que si, para obtener el empleo. No lo recomendaría por ahora, espero leer mas adelante que ya cambiaron , que haya buenos comentarios, sobre su atención al cliente.
Stayed 1 night in Feb 2025

6/10 Okay

Luis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El area y las instalaciones limpias y muy naturales, desafortunadamente , el personal necesita mucha capacitación en temas de atención al cliente. Las personas son muy poco atentas en su manera de contestar , no hay recibimiento, cordialidad en el trato. Pensé en no poner mí opinion, pero si México quiere turismo, crecer en este ramo,necesitamos que los propietarios se enteren que hay que capacitar al personal, empezar por la gerencia, hacer cursos de motivación. Cualquier consumo del restaurant , lo tiene que ir a solicitar directamente en el mismo, hacer el pago directamente en caja. "ojo" eso genera mucha desconfianza, se pregunta uno porque no les tienen confianza a sus empleados, cualquier nota ó ticket de consumo el cual tiene uno derecho a solicitar, lo mismo. Detalles como estos, los que vamos a vacacionar, son molestos, porque el personal trasmite, su enojo y frustración de no estar en un trabajo que disfruta. "OJO" con eso, porque parece que lo que quieren es eso, que no regrese uno al hotel y restaurant. No puedo opinar sobre las areas de recreación (parque y zoológico) , no las visite. Como se que los empleados verán esto, a ustedes les recomiendo, por lo menos bajar tutoriales de yootube, de las cadenas de hoteles, engrandezcan su trabajo. Cualquier trabajo es digno, ustedes son parte de la cadena de HOTELERIA Y GASTRONOMIA DEL RAMO DE TURISMO así de grande y de importantes deben de sentirse, al desarrollar su empleo de GERENTE, RECEPCIONISTA, MESERO.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Francisco

Stayed 1 night in Jan 2025

10/10 Excellent

Hortencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy lindo para descansar y pasarla bien
Stayed 2 nights in Jan 2025

8/10 Good

Carlos Alberto

Liked: Cleanliness, staff & service, amenities
El agua de la alberca esta helada fue imposible usarla sin congelarse.
Stayed 2 nights in Dec 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar agradable, con alimentos ricos y. Buen servicio
Stayed 1 night in Dec 2024

10/10 Excellent

Yunuen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

kleber m

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Atendimento muito ruim no front desk, tanto periodo da chegada, quanto noturno. Falta de empatia e vontade de atender. Nao tem ar condicionado, nem ventilador. Quarto muito quente. Nao tem frigobar
Stayed 1 night in Nov 2024

10/10 Excellent

mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe environnement
Stayed 1 night in Nov 2024

4/10 Poor

CARLOS EDUARDO

Stayed 2 nights in Jul 2024

8/10 Good

sandras

Liked: Staff & service, amenities, property conditions & facilities
LAS INSTALACIONES BIEN, LA HABITACION SE SALVA PERO EL BAÑO PARECIA VIEJO, DESPINTADO, LA CERRADURA NO SERVIA.
Stayed 1 night in Oct 2024

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Todo bien, lo único que seria bueno es que si el huésped llega antes de las 3, si ya tienen disponible la habitación se la entreguen al huésped En mi caso llegue 2:20, nos pusieron la pulsera y nos dijeron hasta las 3 se entrega la habitación y no nos ofrecieron el resguardo del equipaje. Saludos
Stayed 1 night in Oct 2024

6/10 Okay

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bien, el único problema es el personal encargado de las resevaciones, tiene muy poca orientación hacia la satisfacción del cliente, y trato poco cortés. Solicitamos apoyo para realizar el check in 15 minutos antes, y no accedieron, solicitud que incluso se intentó pedir con semana de anticipación, y la respuesta en su caso ni si quiera llegó a ser cordial.
Stayed 1 night in Oct 2024

10/10 Excellent

Noemi

Stayed 2 nights in Sep 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Eduardo

Stayed 1 night in Aug 2024

10/10 Excellent

Marlene

Stayed 1 night in Aug 2024

10/10 Excellent

Diana

Liked: Amenities, property conditions & facilities
El lugar es hermoso, se respira aire fresco y es muy tranquilo. Excelente para disfrutar con familia o amigos
Stayed 1 night in Sep 2024

10/10 Excellent

Luis Antonio

Stayed 1 night in Aug 2024

8/10 Good

Miguel Ángel

Liked: Property conditions & facilities
Muy pequeños los espacios
Stayed 1 night in Jun 2024