Our check in was difficult. They texted codes to us for entry to the building and to our room, and sent it by WhatsApp as well. However, being from Canada we did not have access to our Canadian text plan and don't have WhatsApp. The staff in the adjoining pub were able to help us out by contacting whoever from the hotel. This "hotel" has no lobby or staff, so should probably be classed as a hostel. Once inside our room was two floors up, with stairs only. So be prepared to carry your luggage. Also, once we were in the UK we got an email with a pdf to print for our parking permit. We had no access to a printer, so that wasn't possible. It would have been helpful to have received this before we left home. The room itself was quite adequate, with a nice shower. One night we had to resort to earplugs as the couple on the other side of the wall were having a long conversation that wasn't even that loud, but was very disturbing. Knowing all this, I would stay here again and be prepared for the nuisance factors. The location is very convenient, right in the middle of town and less than a block from the bus.