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Shera Inn Hotel

4.0 star property
Hotel with a full-service spa, near National Museum of Kazakhstan

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Photo gallery for Shera Inn Hotel

Pool
Interior entrance
Deluxe Twin Room | Minibar, in-room safe, desk, iron/ironing board
Standard Double Room | Minibar, in-room safe, desk, iron/ironing board
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Spa
  • Gym
  • Parking included
  • Room service

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, iron/ironing board

Deluxe Double Room

Highlights

Air conditioning
Refrigerator
TV
Renovated in 2016
Private bathroom
Shower/tub combination
Bathrobes
Hair dryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Minibar, in-room safe, desk, iron/ironing board

Suite

Highlights

Air conditioning
Refrigerator
TV
Renovated in 2016
Private bathroom
Shower/tub combination
Bathrobes
Hair dryer
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, iron/ironing board

Standard Double Room

Highlights

Air conditioning
Refrigerator
TV
Renovated in 2016
Private bathroom
Shower/tub combination
Bathrobes
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Room

Highlights

Air conditioning
Refrigerator
TV
Renovated in 2016
Private bathroom
Shower/tub combination
Bathrobes
Hair dryer
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, iron/ironing board

Standard Twin Room

Highlights

Air conditioning
Refrigerator
TV
Renovated in 2016
Hair dryer
Shower/tub combination
Private bathroom
Minibar
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Holiday Inn Express Almaty by IHG

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 74 reviews
The price is AED 271
AED 303 total
includes taxes & fees
15 Mar - 16 Mar
Holiday Inn Express Almaty by IHG

About the neighborhood

Map
Khadzhimukan St 47, Almaty, 050067

What's nearby

  • Dostyk Plaza - 18 min walk
  • National Museum of Kazakhstan - 19 min walk
  • Republic Square - 3 min drive
  • Almaty Opera House - 5 min drive
  • Almaty Tower - 6 min drive

Getting around

  • Almaly - 12 min drive
  • Almaty Station - 19 min drive
  • Almaty (ALA-Almaty Intl.) - 26 min drive

Restaurants

  • ‪La Crepe - ‬10 min walk
  • ‪Honey Coffee - ‬1 min walk
  • ‪Traveler's Coffee - ‬6 min walk
  • ‪Lanzhou - ‬2 min walk
  • ‪Турандот - ‬12 min walk

About this property

Shera Inn Hotel

Upscale hotel revitalized in 2016 and located near National Museum of Kazakhstan
Located close to Presidential Palace and Republic Square, Shera Inn Hotel provides free breakfast, a terrace, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. In addition to 2 bars and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and luggage storage
  • A TV in the lobby, free newspapers, and concierge services
Room features
All 188 rooms include comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with satellite channels
  • Refrigerators, daily housekeeping, and desks

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free breakfast available daily 6:30 AM–10:30 AM
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Lobby Bar Vienne
  • Lounge Bar Rome

Things to do

  • Fitness center
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • ATM/banking services
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Terrace

Spa

  • Massages

More

  • Designated smoking areas (fines apply)
  • Renovated entire property - March 2016
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar
  • Refrigerator

More

  • Desk
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 7840 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 6000 per vehicle (one way)
  • Rollaway bed fee: KZT 7840 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Shera Park Inn Hotel Almaty
Shera Park Almaty
Shera Inn Hotel Almaty
Shera Almaty
Shera Park Inn Hotel
Shera Inn Hotel Hotel
Shera Inn Hotel Almaty
Shera Inn Hotel Hotel Almaty

Frequently asked questions

Is Shera Inn Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shera Inn Hotel?

Self parking is free at this property.

What time is check-in at Shera Inn Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shera Inn Hotel?

Check-out is at noon.

Does Shera Inn Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 6000 per vehicle applies.

Where is Shera Inn Hotel located?

Located in Medeu District, this spa hotel is within 1 mi (2 km) of National Museum of Kazakhstan and Presidential Palace. Republic Square and Almaty Tower are also within 2 mi (3 km).

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Shera Inn Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 56 reviews
Rating 8 - Good. 21 out of 56 reviews
Rating 6 - Okay. 9 out of 56 reviews
Rating 4 - Poor. 3 out of 56 reviews
Rating 2 - Terrible. 4 out of 56 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

5.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The location was very convenient, the condition not the best and a bit old already. The breakfast was a good value for the money.
Stayed 2 nights in May 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2023

2/10 Terrible

Rubina

Disliked: Cleanliness, staff & service
Unhelpful staff Breakfast was very mediocre coffee machine was dispensing cold coffee and the staff had no idea how to increase the temperature the room was too hot with no temperature control no coffee or tea in the room . Even 3 star hotels have a little tea service with a kettle
Stayed 1 night in Dec 2023

6/10 Okay

Nurlan

Liked: Cleanliness, staff & service
Horrible air conditioning, temperature in my room room was 28С
Stayed 2 nights in Dec 2023

6/10 Okay

Vasily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better
The hotel is good. The lobby is elegant. The room is also ok. The bathroom had a bad smell. And the shower gel and shampoo surprised me with their jelly-like consistency. It was not convenient for me to shake it out from a jar. Breakfast variety is good. But the restaurant was quite stuffy. Surprised that the bar is closed in the evening. The spa was also disappointing. The sunbeds are not very comfortable, the sauna is scalding. The good is pool, nice and big.
Stayed 1 night in Apr 2023

4/10 Poor

Abhijit

Disliked: Cleanliness, staff & service, property conditions & facilities
Need to really work on their service skills.
The hotel service was not at all upto the mark. Staff at reception needs to work on their English language. Before coming to the hotel we checked with them for early checkin and checkout. The staff confirmed there won’t be any additional charges for the same, however, on the last day they did everything to make it tough on us. We decided to extend the stay by one day and were told certain amount to be paid on the second day of the stay and it was paid. Upon coming back from tour in late evening we were told you need to pay extra because staff made some mistake and told us wrong tariff for the extra night in addition to early check in charges. Ayat got involved on last day (good in English) and helped us to resolve the finances and came up with in between amount. But the drama from staff that their salaries will be cut, they will need to pay for error, plus weak communication skills was a disaster. Even after agreeing it was their mistake they threatened us to be thrown out of hotel (at 11 pm after our tour) if not paid was too much to take in. We got a decent room with an excellent view, but sink was getting clogged, tap in shower area were not working forcing to take shower in bath tub. Jet spray wasn’t working. Rooms were not cleaned till asked to be done. Breakfast options were very limited esp for Vegetarians, too much meat in early morning. Overall would never advise to stay at this hotel when you have other better options.
Stayed 2 nights in Apr 2023

2/10 Terrible

Alexander

Stayed 4 nights in Jan 2024

6/10 Okay

GINES

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Chingiz

Stayed 1 night in Jul 2022

8/10 Good

IGOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличная гостиница. Рекомендую
Stayed 1 night in Jun 2021

8/10 Good

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Класс
Все понравилось!
Stayed 1 night in Jun 2021

10/10 Excellent

ARS -Meir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Лучшее, что есть в этом отеле - сотрудники
Плюсы: Персонал- приветливый, дружелюбный, всячески пытаются решить проблемы постояльцев и исправить косяки. Спасибо Дамирам и девочкам (не помню, как зовут), что помогали и пытались как-то решить проблемы с номером. Большие номера Минусы: Состояние отеля. Внимательность сотрудников. Скудный завтрак. Режим работы спа и фитнеса неадекватен Постоянно ломается карта в номер Не работает управление климатом Всего одно большое полотенце Простыни меньше, чем кровать Иногда нет горячей воды Еда: Нормальная еда. Один раз за три недели была рыба. Мясо есть. Есть зелень и сладости. Выбор небогатый, много жареного, но в целом позавтракать можно вкусно. В итоге: Если вас устраивает цена и отношение персонала вам важнее качества номеров и остального, то это ваш выбор. В противном случае - лучше поискать что-то ещё. В целом по уровню это точно не 5 звёзд.
Stayed 20 nights in Apr 2021

8/10 Good

Verified traveler

Stayed 1 night in May 2020

2/10 Terrible

Huseyin

Disliked: Property conditions & facilities
Stayed 15 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing works here. Even the doors. People never smile. :(
Stayed 1 night in Sep 2019

10/10 Excellent

BIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Alessandro, Parma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Nov 2018

8/10 Good

Kohzo

It`s so convenient for getting from airport. New facility and good service.
Stayed 1 night in Nov 2018

8/10 Good

Kohzo

Cheap and convenient.
Stayed 1 night in Nov 2018

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный отель
Приезжая в Алматы по работе, всегда останавливаюсь в данном отеле. Отличные номера и сервис, ни разу не разочаровался. После прошлого визита оставлял отзыв в форме обратной связи отеля, что в номерах не хватает чайника и чая. Приехав в этот раз, очень порадовало, что отзыв был учтён! :)
Stayed 4 nights in Sep 2018

6/10 Okay

AHMET ULKU

Liked: Room comfort
Avarage.
Due to my flight time ibarrived hotel around 08 am. Even they have available room, hotel charge to me half of daily price for 5.5 hours early check in.
Stayed 3 nights in Sep 2018

10/10 Excellent

Wing Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
你無法想像用如此低廉的價格，可入住一間寬敞而乾淨的酒店。 You can not imagine that this price can give you a big and clean room.
Stayed 1 night in Sep 2018

8/10 Good

Brij, Serbia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice ambience and good property for staying . They need more efficient staff at reception to do efficient check in and check out
Stayed 1 night in Sep 2018