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Mercure Almaty City Center

4.0 star property
Eco-certified Almaty hotel in Almaly District with 2 restaurants

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Mercure Almaty City Center

Turkish bath, massages
Interior entrance
Lobby lounge
Premium bedding, free minibar items, in-room safe, desk
Turkish bath, massages

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast available
  • Spa
  • Gym
  • Room service
The current price is AED 652
AED 730 total
includes taxes & fees
8 Feb - 9 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, free minibar items, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

Superior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Double Room, 2 Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 2 Twin Beds

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 3
  • 2 Queen Beds

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Novotel Almaty City Center

Pool
Spa
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Parking included
9.0 out of 10, Wonderful, 119 reviews
The price is AED 511
AED 572 total
includes taxes & fees
22 Feb - 23 Feb
Novotel Almaty City Center

About the neighborhood

Map
53 Abylai Khan Avenue, Almaty, 50004

What's nearby

  • MEGA Park - 15 min walk
  • Zenkov Cathedral - 15 min walk
  • 28 Panfilov Heroes Memorial Park - 2 min drive
  • Panfilov Park - 3 min drive
  • Almaty Opera House - 4 min drive

Getting around

  • Almaty Station - 12 min walk
  • Almaly - 20 min walk
  • Almaty (ALA-Almaty Intl.) - 30 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Wendy’s - ‬5 min walk
  • ‪Degirmen - ‬4 min walk
  • ‪Sandyq - ‬3 min walk
  • ‪City - ‬4 min walk

About this property

Mercure Almaty City Center

Upscale eco-certified hotel located in Almaly District
A hair salon, a library, and laundry facilities are just a few of the amenities provided at Mercure Almaty City Center. Treat yourself to a massage at the onsite spa. Be sure to enjoy lunch, dinner, and international cuisine at the two on-site restaurants. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge), and a porter/bellhop
Room features
All 117 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Other conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bathtubs
  • 42-inch LED TVs with digital channels
  • Coffee/tea makers, fans, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–10:30 AM: KZT 7600 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Gourdet
  • Barkhan

Things to do

  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Spa

  • Massages
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Fan
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Eco-friendly toiletries
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LED TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 7600 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Frequently asked questions

Is Mercure Almaty City Center pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Almaty City Center?

Self parking is free at this property.

What time is check-in at Mercure Almaty City Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Almaty City Center?

Check-out is at noon.

Does Mercure Almaty City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 10000 per vehicle applies.

Where is Mercure Almaty City Center located?

Located in Almaly District, this spa hotel is within 1 mi (2 km) of Gabit Musrepov Kazakh Theatre for Children and Youth, MEGA Park, and Zenkov Cathedral. Hippodrome and 28 Panfilov Heroes Memorial Park are also within 1 mi (2 km). Almaty Station is 12 minutes by foot and Almaly is 20 minutes.

Mercure Almaty City Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 50 out of 74 reviews" "
Rating 8 - Good. 18 out of 74 reviews" "
Rating 6 - Okay. 2 out of 74 reviews" "
Rating 4 - Poor. 2 out of 74 reviews" "
Rating 2 - Terrible. 2 out of 74 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Niso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Stayed 1 night in Nov 2024

10/10 Excellent

Margarita, Weston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great room, fantastic breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Damir, Ras Al Khaimah

Stayed 3 nights in Sep 2024

10/10 Excellent

Damir, Ras Al Khaimah

Stayed 1 night in May 2024

10/10 Excellent

Dilya

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid. Not 4-star. Not 9.0 rating.
I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Stayed 5 nights in Jan 2023

8/10 Good

Fahad

Business traveler
Liked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

Feruza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Stayed 3 nights in Jun 2021

4/10 Poor

Sabina

Business traveler
Disliked: Staff & service, amenities
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Stayed 1 night in Oct 2021

2/10 Terrible

Zhanna

Disliked: Staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

teodor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my 4th stay at this property
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020

10/10 Excellent

teodor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for walking around city center Almaty
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Stayed 1 night in Oct 2020

8/10 Good

Yoshie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Stayed 4 nights in Feb 2020

10/10 Excellent

Payal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

MR DANIEL R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Great propertyGreat propertyGreat property Great propertyGreat property
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel mostly except issues at check out
My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
Stayed 3 nights in Oct 2019

10/10 Excellent

Farouk k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Stayed 1 night in Oct 2019

10/10 Excellent

Nicoleta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had 6 nights at the hotel. Modern, clean and great service. Excellent
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful room and excellent restaurant.
Stayed 2 nights in May 2019