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Grand Hotel Tien Shan

4.0 star property
Almaty hotel in Medeu District with 2 indoor pools and a full-service spa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Tien Shan

Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
Front of property
2 indoor pools, sun loungers
Superior Double Room | Living area | 100-cm Smart TV with satellite channels
2 indoor pools, sun loungers

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Spa
    Spa
  • Parking included
    Parking included
The price is AED 449
AED 503 total
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Hair dryer
Bathrobes
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Bidet
Hair dryer
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Bathrobes
Bidet
Rainfall showerhead
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Bidet
Hair dryer
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
2 bathrooms
Bidet
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Hair dryer
Bathrobes
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

Premium Twin Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
Bathrobes
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Breakfast available
9.2 out of 10, Wonderful, (168)
The price is AED 336
AED 377 total
includes taxes & fees
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About the neighborhood

Map
115 Bogenbay Batyr Street, Almaty, 050000

What's nearby

  • Zenkov Cathedral - 7 min walk - 0.7 km
  • Almaty Opera House - 9 min walk - 0.8 km
  • Panfilov Park - 10 min walk - 0.9 km
  • Republic Square - 2 min drive - 2.1 km
  • MEGA Park - 4 min drive - 3.1 km

Getting around

  • Almaly - 6 min walk
  • Almaty Station - 10 min drive
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • ‪Цугцванг - ‬4 min walk
  • ‪Огонёк - ‬5 min walk
  • ‪Harat's Pub - ‬5 min walk
  • ‪William Lawson's 13 - ‬5 min walk
  • ‪Coffeedelia - ‬6 min walk

About this property

Grand Hotel Tien Shan

Upscale hotel located in Medeu District
At Grand Hotel Tien Shan, you can look forward to a free breakfast buffet, shopping on site, and a coffee shop/cafe. Treat yourself to a massage, a body scrub, or a body wrap at Bali, the onsite spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
Other perks include:
  • 2 indoor pools with sun loungers
  • Free self parking
  • Limo/town car service, a front-desk safe, and a computer station
  • A porter/bellhop, 1 meeting room, and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 78 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Free toiletries and hair dryers
  • 100-cm Smart TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Restaurant Nauryz
  • Kezdesu
  • L Fame Lounge and Leisure
  • Cigar Club

Things to do

  • 2 indoor pools
  • Fitness center
  • Full-service spa
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (9555 square feet of space)
  • Meeting room

Outdoors

  • Pool sun loungers

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Area rugs in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 100-cm Smart TV
  • Cable/satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000.0 per day
Cribs (infant beds) are available for KZT 5000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 5620286

We should mention

This property does not have elevators
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does Grand Hotel Tien Shan have a pool?

Yes, this property has 2 Indoor pools.

Is Grand Hotel Tien Shan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hotel Tien Shan?

Self parking is free at this property.

What time is check-in at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hotel Tien Shan?

Check-out is at noon. Late check-out is available for a 100% fee (subject to availability).

Does Grand Hotel Tien Shan provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 8000 per vehicle applies.

Where is Grand Hotel Tien Shan located?

Located in Medeu District, this spa hotel is within a 10-minute walk of 28 Panfilov Heroes Memorial Park, Zenkov Cathedral, and Almaty Opera House. Nedelka Park and Almaty Cathedral are also within 15 minutes. Almaly is 6 minutes by foot.

Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 133 out of 281 reviews" "
Rating 8 - Good. 101 out of 281 reviews" "
Rating 6 - Okay. 32 out of 281 reviews" "
Rating 4 - Poor. 9 out of 281 reviews" "
Rating 2 - Terrible. 6 out of 281 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irina

Stayed 1 night in Oct 2024

10/10 Excellent

Darya, Arvada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to all the main city spots
Stayed 4 nights in Jul 2024

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly helpful staff who spoke gòod English
Stayed 4 nights in Jul 2024

8/10 Good

Sandeep

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

Mee Hong

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointed Stay
We booked 2 rooms and stayed for 2 nights. Checkin was swift and our first impression was good. However, there were serious lapses in terms of service: 1. The reception offered us packed breakfast box as we have a tour following morning before the breakfast starts (at 6am) but they forgotten to make the arrangement with the restaurant 2. We left our luggages with the hotel after checkout and there were no luggage tag and they did not take note of number of pieces. When we retrieved our luggages later, they left out one piece until we went in to the storage room to identify our missing luggage 3. We left a charger and powerbank in the room, and we asked about it 3 hours later, we have to go to different floors to hunt the housekeeping staff to retrieve our items 4. There is no one at the reception counter most of the time when we have questions or requests
Stayed 2 nights in Jul 2024

10/10 Excellent

Ali

Stayed 1 night in Jul 2024

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel and professional staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Jerry

Stayed 2 nights in Jun 2024

10/10 Excellent

ads

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Timothy, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

James B

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Stayed 4 nights in Mar 2024

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Stayed 3 nights in Feb 2024

10/10 Excellent

NHON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grat hotel in Almaty, Kazakhstan
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Stayed 2 nights in Oct 2023

6/10 Okay

Kevin

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
Stayed 5 nights in Oct 2023

2/10 Terrible

Leili

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Shawn

Traveled with partner
Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paramveer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Facade, Same Wifi
I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.
Main Lobby
Central Atrium
Stayed 2 nights in Aug 2023

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable place
Stayed 10 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff ever
Amazing staff went the extra mlie.
Stayed 4 nights in Jul 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Dwight

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
Stayed 3 nights in Jun 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023