4/10 Poor
Robin
Traveled with family
24 November 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arrival, we were given a room that was unsafe. The light on & the door was opened. We had an accessable room as my mom is handicapped. My mom, going in, couldn't get her wheelchair between the bed & dresser. Theirfore had no access to the bathroom. We immediately went to the desk & ask for a new room.
The new room was no better. The deadbolts in the door didn't work. My mom still couldn't get to the bathroom. It was obvious there was a problem with the room as the previous tenant had moved the large table in the room to go across the door to the interior hallway. I then moved the large dresser holding the TV & mini fridge down toward the bathroom & turned the 2nd bed half way around in order to give my mom access to the bathroom. There was so much dust from where I moved the dresser & bed, I sneezed most of the night. The accessible room had handicapped bars in tub, large doorways & plenty of lighting. But the bathroom sink had what appeared to be mold inside the rim around the caulking & the tub was not accessible to the handicapped unless they were strong enough to raise their leg over a standered height tub.
Don't get me wrong, the breakfast was great, staff was very prompt to give us a new room & there was a shower bench that you could put inside the tub. It's just to bad the tub was a standered tub & not a handicapped accessible one.
We would welcome any response to our issues.
Sincerely,
Amanda & Robin Harrah
819 Spruce Ct.
Rodeo, CA 94572
Robin
Stayed 1 night in Nov 2024