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"Mara Major Camp is the perfect place to stay for an authentic Kenyan safari experience. The lodge staff are local Maasai that truly make the place special. We were the only guests at the camp because we stayed at the beginning of the rainy/off season and they were so attentive to us, taking care of all our needs. The food is great and the chef works hard to present you wonderful meals. He also catered to our weird food needs. One of the Maasai took us on game drives around Maasai Mara Reserve and did a fantastic job driving and getting us close to the animals. He took us to see Lion cubs, cheetah cubs, and even a leopard cub! We also watched a Lion hunt and kill! Spectacular experience! The complaint I have has nothing to do with the camp, the stay, or the camp staff, but rather the false information advertised on Expedia. I don’t know if this is Expedia’s fault or the owners that run the camp off site. First, the camp is advertised as “all inclusive.” This is not true. You only get the lodging and meals, but you’re hit with ridiculous extra fees for anything else: transportation, game drives, other activities, anything to drink besides water, etc. So I warn when booking, this high price you’re paying for your stay doesn’t cover much. Second, the advertisement claims you will have free transportation from the nearest airstrips to the camp and back again. This is also not true and we were hit with another unexpected charge to get to the airstrip after our stay. Be warned. "

"I stayed at this property for 3day/2nights. The staff was amazing. They are some of the nicest kindest people you will meet. We felt safe and learned an enormous amount about the animals in the area. It was my bday and they made me a cake and sang, it was unforgettable. Memories for a lifetime. I wish I could have stayed longer. The reviews do not do this place justice. The accommodations were more than we expected and the game drives were exciting and thrilling. We loved every moment. (One tip: make sure to bring US or Euro, we were short to pay for small items like drinks) "

"Absolutely fabulous experience. The staff were all so incredibly friendly and helpful, the rooms were immaculate and our guide on our game drives was exceptional and very knowledgeble. The food was really tasty and there were lots of choices. I would definitely recommend this venue. "

"The stay was enchanting. Our room overlooked the Mara River, allowing us to watch the hippos bathe daily. The staff was invariably friendly and smiling. Rose, our waiter, was perpetually cheerful. Caleb, in housekeeping, delighted us with charming notes. Moseka, our safari guide, impressed us with his extensive knowledge and knack for finding incredible spots. Nancy, the hotel manager, made it a point to check on us daily, ensuring our satisfaction. In summary, the experience was exceptional, and I am eager to return. My gratitude to Fairmont for their exceptional service!"

"We thoroughly enjoyed our 3 night stay at Mara Duma in a triple tent. The tent was right on the Talek River and we slept to the sounds of hippos grunting and frogs. The staff were exceptional - warm, friendly, kind and helpful - and went out of their way to make our stay amazing. Food was tasty and home cooked and they catered for my gluten allergy brilliantly - i didnt get contaminated. The only negative is that because the hotel is right next to the Talek gate to the Masai Mara and a very rutted road, the road started being noisy at about 4.30am with lorries bouncing over the potholes...though we were up at 5.30am or game drives anyway so it didnt matter. Would definitely stay here again. Be aware that the fastest road from Nairobi to thehotel goes via the Park - gates close at 7pm to enter the Park."

"extend the hot water time"

"The staff is excellent and very friendly "