I landed in Puerto Rico around 12 noon and I got a phone call right at the closing time for customer service around 4 PM. They called me to tell me that not only was their day ending, but I should be aware that the front of my villa was flooded , when I remarked that that’s messed up the response to me from customer service was well everywhere was messed up, I don’t think that I need to say that customer service shouldn’t be talking to paying customers in that manner especially when we spent so much money. Here is the problem I invited my senior citizen in-laws, who when they showed up were forced to walk in water that was above the ankle but below the calf, so what we’re talking about here is a very dangerous situation for an older person. What happens if they fall ,will the resort pay for the hospital stay and doctor fees.??? While the people on site were wonderful I won’t be going back anytime soon because of how I was treated over the phone And as someone who is from the island , I understood what she was saying, and it was much deeper than what she replied, she was attacking me and showing distaste for what she thought was an outsider. I don’t think I have to say that it was very unnecessary to verbally attack a customer.
To round this up the front of the Villa was flooded 80% of the time we were there. No one ever came to do anything to see anything to say anything we were just left to our own devices, and we never brought it up to the people at the bar or the rest