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"Immaculate rooms and hotel to Western Standards and better, with marble floor tiles in rooms and throughout the passages. The deluxe AC room has a comfortable king bed, good reverse cycle Air-conditioning unit as well as ceiling fan, bar fridge, stainless steel electric kettle, flat screen TV, premium quality linen, quilts and towels, and good Tata Tetley teabags and instant coffee with creamer and sugar is provided. The bathroom is clean, Western style with running hot and cold water 24 hours a day. The restaurant is good, and will make meals to order at odd hours like 3pm. The day reception Manager Anil Kumar is excellent, always answers the phone quickly and assists with all services requested including booking trains, autorickshaws and taxis and providing extra drinks. One free one litre sealed bottle of Romanov purified water is provided daily in the deluxe room, and extra bottles can be purchased for 20 rupees each, which staff bring to the room. They assist with shopping, transport and go above and beyond expectations. The night reception Manager was also good. The 2 room attendants, Manik and Vinod, are also excellent, and very helpful, weighed my suitcases for me repeatedly until they were within the 25kg airline requirement. I felt very safe as a solo female traveller and well looked after by the staff. This hotel presents well, is near a vegetarian restaurant, pharmacy, other shops & restaurants. Its a 15 minute 300 Rs tuk tuk ride to Amritapuri ashram"

"We had an unforgettable stay at Waterfront by Palmyra! We spent two nights in this peaceful, calm, and beautifully quiet property – an ideal getaway for families looking to unwind. A special shoutout to Charles and his wife for their warm hospitality and the absolutely delicious food that made our stay even more memorable. Their attention to detail and genuine care for guests truly made us feel at home. Highly recommend this serene retreat for anyone looking for a relaxing vacation."

"good customer service. only downside is you need to book taxi thru hotel front desk to go out. Hotel charge 3X for the taxi fair."

"The property and service was good. All the staff were very polite and helpful.The only downside was that the Car parking facility is not attached to the main building."

"Overall good, however needs improvement in keeping carpet in good condition. through unwanted things wherever supervisor find in their eyes to elevate to a true 5 star hotel premise"

"A lovely backwater stay. Beautiful grounds. We really enjoyed the boat ride. The restaurant was the only disappointment. Despite repeated communication that one person did not want hot food and assurances that they would alter the food, it was still too spicy hot to eat."

"Noisy room provided, employee told me send the bill in my email address, didn't do "

"Parking issues No wifi Mosquito issues "