Customer service is brilliant and overall the hotel is clean. I stayed in a standard room which was clean, had air conditioning, clothing storage, additional seating and toiletries provided. However no coat hangers were provided, no mosquito net and there are no bedside electric outlets for charging mobile etc. The food was mediocre but edible and the restaurant itself is very dated. The menu is very, very basic and not suitable for vegertarians/vegans. Generally a clean, simple hotel which meets all the basic needs required for a hotel stay.