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Encanto Acapulco

5.0 star property
Treat yourself to an unforgettable getaway where spa treatments meet mouth-watering meals and breathtaking views.

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Photo gallery for Encanto Acapulco

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Panoramic Room, 1 King Bed, Ocean View | Premium bedding, down comforters, minibar, in-room safe
Couples treatment rooms, hot tub, steam room, body treatments
Panoramic Room, 1 King Bed, Ocean View | View from room
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Breakfast available
  • Parking included
  • Gym
The current price is AED 1,379
AED 1,802 total
includes taxes & fees
10 Mar - 11 Mar

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Ocean Suite Bahia

Ocean Suite Bahia | Premium bedding, down comforters, minibar, in-room safe

Ocean Suite Bahia

Highlights

Deck/patio
Private rooftop hot tub
Air conditioning
LCD TV
Down duvet
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Pool, Ocean View

Deluxe Room, 1 Bedroom, Private Pool, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Bedroom, Private Pool, Ocean View

Highlights

Furnished patio
Private pool
Air conditioning
Free cribs/infant beds
LCD TV
Down duvet
Premium bedding
Blackout drapes/curtains
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Ocean View

Panoramic Room, 1 King Bed, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Panoramic Room, 1 King Bed, Ocean View

Highlights

Balcony
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Down duvet
Premium bedding
Blackout drapes/curtains
  • 90 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Down duvet
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Beach View

Comfort Room, 2 Double Beds, Beach View | Premium bedding, down comforters, minibar, in-room safe

Comfort Room, 2 Double Beds, Beach View

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
LCD TV
Down duvet
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior

Las Brisas Acapulco

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, (1008)
The price is AED 362
AED 435 total
includes taxes & fees
6 Mar - 7 Mar
Las Brisas Acapulco

About the neighborhood

Map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887

What's nearby

  • Diana the Huntress - 10 min drive
  • Icacos Beach - 13 min drive
  • Condesa Beach - 22 min drive
  • Papagayo Beach - 27 min drive
  • Playa Caleta - 39 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 15 min drive

Restaurants

  • ‪La Huerta - ‬7 min drive
  • ‪Zibu - ‬4 min drive
  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪La Concha Club - ‬7 min drive
  • ‪La Vista - ‬8 min drive

About this property

Encanto Acapulco

Luxury boutique resort near Condesa Beach
At Encanto Acapulco, you can look forward to a swim-up bar, a poolside bar, and a free daily manager's reception. Indulge in a sports massage, a manicure/pedicure, and a body treatment at Spa Mar Abierto, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. In addition to a terrace and a hair salon, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Babysitting (surcharge), a banquet hall, and meeting rooms
Room features
All guestrooms at Encanto Acapulco boast comforts such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LCD TVs with streaming services and premium channels
  • Children's slippers, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered valet parking on site
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: USD 55-500 for adults and USD 28-250 for children
  • 2 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • RestauranteTerraza
  • Restaurante Origen

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Hot tub

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (1018 square feet of space)
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • iPod dock
  • Premium channels
  • Streaming services

Food and drink

  • Minibar

More

  • Children's slippers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 55 to 500 for adults, and USD 28 to 250 for children
  • Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 11 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

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Encanto Acapulco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 335 out of 480 reviews
Rating 8 - Good. 89 out of 480 reviews
Rating 6 - Okay. 24 out of 480 reviews
Rating 4 - Poor. 13 out of 480 reviews
Rating 2 - Terrible. 19 out of 480 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Magally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Acapulco!
Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Stayed 3 nights in Oct 2022

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience the property has great view and the service is excellent!!
Stayed 2 nights in May 2023

10/10 Excellent

nathan

Liked: Staff & service, amenities, property conditions & facilities
Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Stayed 5 nights in Feb 2023

6/10 Okay

Diego

Liked: Cleanliness, amenities, property conditions & facilities
The service is friendly but really slow
Stayed 2 nights in May 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing

10/10 Excellent

monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Stayed 6 nights in Oct 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Stayed 3 nights in Apr 2024

8/10 Good

Luis Gerardo

Liked: Cleanliness, property conditions & facilities
Es una belleza de hotel, sin embargo hay que darle mantenimiento a la alberca. El servicio del mesero de la alberca es pésimo, está enojado, en la cuenta agrega platillos que no pedimos. Es grosero. La habitación es una belleza, faltan amenidades, el jabón es escaso. El servicio del restaurante es lentísimo. Los alimentos muy buenos Amo el hotel! seguiremos visitándolo, ojalá hagan algo con el mesero de la alberca! ,
Stayed 3 nights in Feb 2025

10/10 Excellent

Amalia

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

German

Liked: Cleanliness, staff & service, property conditions & facilities
Alimentos un poco malos servicio excelente
Stayed 1 night in Oct 2024

6/10 Okay

Jorge

Liked: Cleanliness, room comfort
No tan bien...
Desafortunadamente a la llegada fue un problema que nos dieran la habitación temprano aun y cuando el hotel estaba casi vacio. Les avisamos un día antes y por mas que les pedimos que fueran flexibles ya que veniamos muy cansados, no quisieron. Algunos meseros son de primera pero uno que otro mesero y alguna recepcionista con pesima actitud. Es un gran hotel pero se le ve la falta de mantenimiento y poca ocupación.
Stayed 3 nights in Sep 2024

10/10 Excellent

Julio

Stayed 2 nights in Aug 2024

10/10 Excellent

Paulina García

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnífico y la atención de primera
Stayed 3 nights in Jul 2024

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio al cliente de primera
El hotel es muy bonito con un lenguaje arquitectónico único. La comida excelente también. Pero lo mas destacable fue que siempre nos atendieron muy bien. El hotel estaba en remodelación en algunas secciones y se escuchaba ruido en la habitación pero en el momento en que llamé a recepción para comentar esto dejaron de trabajar y llegó el silencio. Esa y otras peticiones las cumplieron sin dudar. Yo soy hotelero y aprecio mucho cuando el servicio al cliente es siempre con un "sí". Bien por todo el equipo de Encanto
Stayed 3 nights in Jun 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

Jaime Ariel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia horrible
No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención
Stayed 3 nights in Jun 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

4/10 Poor

Alejandra

Stayed 2 nights in Feb 2024

8/10 Good

Paco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bonito. Las instalaciones están muy bien. Pero la habitación que reservamos, es con alberca privada, pero no la calientan, está muy fría. El cancel para salir a la alberca, está muy pesado y es difícil abrirlo , por lo que es bastante incómodo estar entrando y saliendo. La comida extremadamente cara, de sabor bien, pero normal.
Stayed 3 nights in Feb 2024

2/10 Terrible

jose manuel

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Además de las condiciones insalubres, el hotel se negó a devolverme el dinero a pesar de los problemas evidentes. El personal era grosero e indiferente, la comida dejaba mucho que desear y las instalaciones estaban en un estado lamentable. Fue una experiencia completamente insatisfactoria.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ramsés

Stayed 1 night in Jan 2024

10/10 Excellent

Luis Gerardo Díaz

Stayed 4 nights in Jan 2024

2/10 Terrible

Pablo David

Disliked: Staff & service, property conditions & facilities
Se me hace una falta de respeto que no hayan dejado cancelar o cambiar fechas por la tempestad del huracán, el agua olía a caño, el servicio era nefasto, dos veces no tuve agua en la habitación, la comida era malísima, no entiendo porque cobran el IVA en alimentos y la cena de fin de año horrible. Es una falta de respeto que no contesten las llamadas y tú sabes si quieres o darle la oportunidad al hotel y al final te cobran 530 de propinas diario, tú sabes si lo dejas o no es un robo total y la vdd nunca en mi vida regresaría a ese lugar
Stayed 5 nights in Dec 2023