6/10 Okay
Renee
Traveled with partner
5 November 2024
Disliked: Amenities, property conditions & facilities
I was really looking forward to my stay at Bon Hotel, but unfortunately, it did not meet my expectations. While the security of the hotel was commendable, there were several issues that made my experience quite disappointing.
First and foremost, the customer service left a lot to be desired. Staff seemed overwhelmed and unresponsive, which made it difficult to get assistance when needed. I encountered water damage on the carpet throughout the hotel, which was concerning and affected the overall ambiance.
The pool area was another letdown; it was too shallow for anything beyond wading, making it less enjoyable than I had hoped. Additionally, I experienced inconsistent shower temperatures, which was frustrating during my stay.
One of the most disappointing aspects was the breakfast options. The quality was subpar, and everything I tried to order from room service was unavailable. It took over an hour to receive a simple cup of ice, which is unacceptable for a hotel of this caliber.
Overall, while I appreciated the security and location, the lack of attention to customer service and maintenance seriously impacted my stay. I hope the management takes note of these issues for future improvements.
Renee
Stayed 5 nights in Oct 2024