2/10 Terrible
Jami L.
22 March 2020
Disliked: Cleanliness
Horrible experience and ruined my trip.
The property management only sent me a check in institutions with very limited details 20 minutes after check in time. Was not able to get into the flat with information provided. Was stranded on the streets in the dark with my luggage on the phone with customer service at VRBO with no help and had to find a new place to stay on my own without yet to receive help or a refund on this flat that I was not able to get into. Various tries to contact the property management with no answer and response. Still waiting to hear from VRBO and Home Away about my refund since was not able to access the rental. Spent 4 days on the phone with customer service and still do not have a resolve to the situation. It ruined my trip and I am looking into a lawyer. Do not rent this place and be warned that VRBO protects the property managers more than the renters.
Jami L.
Stayed 4 nights in Mar 2020