Exceptional guest service is the defining feature of every 5-star hotel in Zadié. From the moment you enter the lobby, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room massages. Also, hotels must feature superior conveniences to be considered for a 5-star rating. These can include deluxe baths, saunas or spas, swimming pools, gourmet kitchens and knowledgeable concierge.