Impeccable guest service is the foundation of every 5-star hotel in Ugolnye Kopi. From the moment you enter the lobby, staff cater to your every need, whether offering luggage assistance and storage or providing a turn-down service. What’s more, hotels must offer top-rate amenities to qualify for a 5-star rating. These can include luxury bath products, saunas or spas, swimming pools, fine dining restaurants and knowledgeable concierge.