In Sarkisla, a hotel is required to offer a specific amount of upscale amenities to earn 5 stars. These may include saunas and spas, on-site gyms, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their outstanding service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer special touches such as welcome gifts.