Flawless guest service is at the heart of every 5-star hotel in Sanana. From the moment you enter the lobby, staff attend to your every whim, whether recommending activities and tours or providing a nightly turn-down service. In addition, hotels have to offer top-rate amenities to be considered for a 5-star rating. These can include luxury bath products, an on-site spa, pools, fine dining restaurants and knowledgeable concierge.