In Sambas, a hotel needs to offer a certain level of high-end amenities to earn 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can look forward to things like nightly turn-down services, in-room massages and concierge services. Some may also offer thoughtful touches such as welcome gifts.