Faultless guest service is the defining feature of every 5-star hotel in New Ireland Island. From the moment you enter the lobby, staff attend to your every whim, whether offering luggage assistance and storage or providing in-room massage treatments. What’s more, hotels have to offer superior amenities to be eligible for a 5-star rating. These can include luxury bath products, on-site spa facilities, pools, fine dining kitchens and knowledgeable concierge.