Exemplary guest service is at the heart of every 5-star hotel in Monterrey. From the minute you step through the door, staff ensure your every need is met, whether recommending activities and tours or providing a nightly turn-down service. Additionally, hotels must feature upscale conveniences to qualify for a 5-star rating. These can include luxury bath products, on-site spa facilities, swimming pools, gastronomic restaurants and knowledgeable concierge.