Flawless guest service characterizes every 5-star hotel in Lapao. From the instant you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing a turn-down service. Also, hotels must feature top-rate conveniences to be considered for a 5-star rating. These can include deluxe baths, spas or saunas, swimming pools, fine dining kitchens and knowledgeable concierge.