Outstanding guest service is integral to every 5-star hotel in Cerralvo. From the minute you step through the door, staff are at your beck and call, whether recommending activities and tours or providing a nightly turn-down service. In addition, hotels have to offer superior conveniences to be entitled to a 5-star rating. These can include luxury bath products, on-site spa facilities, pools, fine dining kitchens and knowledgeable concierge.