Exceptional guest service is the hallmark of every 5-star hotel in Balancán. From the minute you arrive, staff ensure your every need is met, whether arranging customized tours or providing in-room massage treatments. What’s more, hotels have to feature superior amenities to be eligible for a 5-star rating. These can include luxury toiletries, an on-site spa, pools, gastronomic kitchens and knowledgeable concierge.